This is a link to a short story what I wrote, what was published on Daily Science Fiction. It was inspired by a surreal situation my brother found himself in, where he was trying to sort out some tax stuff over the Christmas period, and HMRC send him an activation code which, due to the slower post, expired three days before it arrived. Watching him try to navigate automated phone lines with a problem that wasn't supposed to be technically possible was equal parts hilarious and terrifying.
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